Step 6: Workflow Procedures
Develop a written procedures manual
In Missouri, it is estimated that one in five agents will be involved in an E&O claim. One of the best ways to avoid this potential is to create and develop a written procedures manual. This document should be fluid and adaptable to meet the market and client demands, but should also establish some structured guidelines to enforce the way you want your business handled.
MAIA and IIABA have abundant resources in our "Virtual University" for helping you develop procedures for your agency. However, whether you purchase templates or create your own from free member downloads, this process is very time consuming and needs constant updating as your agency matures. Plan on spending a least a month to prepare your initial manual.