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AIAM

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The comprehensive Associate in Insurance Account Management (AIAM) professional designation is the only non-technical customer service account designation approved by IIABA's Best Practices Council.

The web-based curriculum is geared toward helping account representatives and managers obtain the needed skills to provide the best service possible to clients. This leads to improved customer satisfaction, which increases account retention. Such an important part of understanding the insurance industry is learning how to properly manage and service your agency books of business! 


DESIGNATION DETAILS

The AIAM designation is designed for account managers/executives, customer service representatives and office staff, and is a comprehensive program with the end goals of increasing retention levels and decreasing E&O exposures of your agency. 

PLEASE NOTE - NO UPDATES ARE REQUIRED TO MAINTAIN THIS VALUABLE DESIGNATION!!

REMEMBER - THERE IS NO CE AWARDED WITH THIS DESIGNATION!

EARNING THE AIAM DESIGNATION

The AIAM designation is earned by completing all 12 topic areas (13 individual webinars) and successfully passing an open-book exam with a minimum 70% score.

Classes are offered in a convenient webinar format and cover such topics as customer service skills, negotiation skills, leadership, the psychology of customer relationships, conflict resolution, telephone skills, stress management, workflow habits, ethics and more. Each video-on-demand class is self-contained and may be taken in any order. Once the designation package is purchased, the individual sessions must be completed in 60 days and once the exam is started you must complete it within 30 days.

AIAM EXAM INFORMATION

You must complete all 12 topic areas (13 individual webinars) and then successfully complete (70% passing score required) the test at the end of the sessions. Once you have completed all 13 sessions you will guided on how to access the test. Your state association will confer your designation completion!

After purchase, all classes and the exams must be completed within 60 days.

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 MAIA AIAM Contact

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April Underwood

Director of Education & Events