Organizes, plans and implements an annual conference for customer service representatives and other front-line employees in the insurance agency. The conference offers education specifically designed to bolster the CSR's skills for their unique tasks and workflows.

Determines topics for the Risk Specialist Series and works with staff on what educational opportunities MAIA should be providing its members. Makes recommendations on topics and speakers used in education sessions.

Government and Industry Relations Committee

Monitors, advocates positions and develops legislative proposals impacting members and their clients. Maintains a working relationship with industry groups, government officials and quasi-governmental entities to develop mutual understandings, strategies and solutions to address conflicts, trends and changes within the insurance industry.

 

Organizes, plans and implements MAIA's premier event. The Missouri Agents Connection Summit joins quality education with excellent networking opportunities.

 

Organizes, plans and implements an annual conference designed especially for small to mid-size agencies to provide continuing education and information to help agents, as well as expand markets through a trade show.