ABOUT THE CONFERENCE
We know CSRs are vital to the success of any agency. This conference is typically held in early November at the MAIA Headquarters in Jefferson City. It begins on Wednesday morning and runs until around 4:00 with sessions geared toward CSRs and fun activities to promote networking and teamwork. It continues on Thursday with more sessions developed specifically for CSRs and their unique skill set.
UPCOMING CONFERENCE
November 8-9, 2023
Agenda:
Wednesday, November 8
12 -1 PM: Opening Networking Session and Lunch
1-5 PM: CSR Master Class
6-8 PM: Bowling at Strikers (Optional, $25/person)
Thursday, November 9
8-11 AM: CSR Master Class (Cont.)
11 AM-12 PM: Time Management Mastery for any Busy CSR
Session Descriptions:
CSR Master Class
Ignite your sales confidence, comfort and success as you become a catalyst for agency growth and client retention. Through entertaining, self-paced lessons you will cross-sell and upsell, handle objections, generate referrals and close new business inquiries with greater consistency and joy.
Time Management Mastery for any Busy CSR
Learn to apply the foundational pillars of successful time management so that you can accomplish more of what you must do and want to do with greater effectiveness, ease and joy.
Hotel Recommendations
Best Western Plus Capital Inn
1937 Christy Dr.
Jefferson City, MO 65109
573-635-4175
Holiday Inn & Suites
1590 Jefferson St.
Jefferson City, MO 65109
573-658-9077 or 573-658-9134
Speaker:
Sheldon Snodgrass
"I don’t study insurance pricing, binding, underwriting, workflow, claims, loss ratios, contingencies or anything else related to the back-end of insurance agency operations. Let me just get that out front.
I study sales and human behavior, and I do this primarily for insurance professionals so they can boost the profit and pleasure they get from work while delivering more value to their customers. I could tell you, and it would true, about the billion-dollar insurance call centers where I coached the coaches.
I could share with you, and it would be true, that I coach with equal success single-location, million-dollar agencies, and multi-state, hundred million dollar agencies. I could crow about the double-digit increases here and the high percentage gains there. But I won’t.
Instead, I will tell you that…
- At the age of twelve, I made my first of countless sales mistakes by asking the nuns at my Catholic School if I could take Chanukah off. (Wrong market and message!)
- Proving the adage that good judgment comes from experience and experience comes from bad judgment, I failed with four different start-ups before I found a clue. (Troubled methods!)
- After four years as an Army officer, including the rigorous Airborne jump school, I traded military discipline, bearing and stamina for a civilian career that required the same attributes: 100% commission-based selling in Boston’s corporate jungle.
Within two years I was promoted to be the New England region sales trainer for Uniglobe Travel, the third largest travel franchisor in the world at the time. Subsequently, I was recruited to a series of sales and marketing leadership positions in public utilities, information technology and the software industry.
Man, that was a lot of selling! Inspired by my success and failures, I launched SteadySales.com to help service professionals sell. (Finally, the right market, message and method!)
Along the way I earned an MBA from UMass Isenberg School of Management, and became an Entrepreneurial Business Planning Instructor through the NxLevel Educational Foundation. I am also a Certified Guerrilla Marketing Coach whose book chapter on salesmanship helped propel Guerrilla Marketing on the Front Lines to an Amazon.com best-seller. (Okay, it was only for two days, but still.)
Lest I be too consumed with work, my wife, two daughters and roles as a perpetual volunteer, ski instructor and white water rafting guide keep my focused on matters of the heart. My world HQ is in Williamsburg, MA."