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CSR Development Conference



ABOUT THE CONFERENCE

We know CSRs are vital to the success of any agency. This conference is typically held in early November at the MAIA Headquarters in Jefferson City. It begins on Thursday morning and runs until around 4:00 with sessions geared toward CSRs and fun activities to promote networking and teamwork. It continues on Friday with more sessions developed specifically for CSRs and their unique skill set.

UPCOMING CONFERENCE 

November 7-8, 2024

Registration Opening Soon!


AGENDA

Thursday, November 7

10:30 - 11 a.m.
Registration

11 a.m.  -  12 p.m.
Opening Neworking Session & Lunch (In-Person Only)

12 - 4 p.m 
The Claims Department and Your Agency
(approved for 4 p-c CE  credits in MO & KS)

6 - 8 p.m.
BOWLING at Strikers (Optional, $30/person )

Friday, November 8

8 - 9 a.m.
How to Maintain Your Motivation and Increase Sales

9 a.m  - 12 p.m.
Customer Experience and Your Agency  (approved for 3 general CE credits in MO & KS)


Hotel Recommendations
Best Western Plus Capital Inn
1937 Christy Dr.
Jefferson City, MO 65101
573-635-4175


Speaker: 

Nicole Sherrill Wyatt

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Nikki Sherrill Wyatt is a Director of the Auto Claims Team with Penn National Insurance. She has been in claims for 30 years. Nikki oversees all personal lines and commercial lines automobile claims in her company’s territory. She carries numerous designations but is proud to hold her CIC. She is also in charge of training new claims professionals as they enter into their insurance careers. She has been a faculty member for the National Alliance since 2019.



QUESTIONS?

 REGISTRATION QUESTIONS

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Laura Berendzen

Database Administator

 CONFERENCE QUESTIONS

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April Underwood

Education & Events Coordinator