CSRs are vital to the success of any agency.
UPCOMING CONFERENCE
November 3-4, 2022
ABOUT THE CONFERENCE
This member-only day and a half conference is typically held in early November at the MAIA Headquarters in Jefferson City. It begins on a Thursday morning and runs until around 5:00 with sessions geared toward CSRs and fun activities to promote networking and teamwork. It continues on Friday with more sessions developed specifically for CSRs and their unique skill set, then typically ends with a motivational session.
AGENDA
Thursday, November 3
REGISTRATION
10:30 - 11 AM
OPENING NETWORKING SESSION AND LUNCH
11 AM - 12 PM
An ice breaker will allow for networking as well as some fun! Lunch will be served.
RED FLAGS OF FRAUD
12 - 4 PM
Speaker: Mary A. LaPorte
• Insurance fraud basics
• Property fraud
• Agency or insurance employee fraud
• Reducing fraud
• Workers’ comp, auto and liability fraud
• Life, health and disability fraud
BOWLING AT STRIKERS (Optional Event):
6 - 8 PM
Includes soft drinks and 2 hours of unlimited bowling.
$20/person
Location: 2017 Christy Dr. Jefferson City, MO 65101
Just a short drive or walk from the Best Western Plus Capital Inn.
Friday, November 4
CROSS-SELLING AND ACCOUNT ROUNDING
8 - 9 AM
Speaker: Mary A. LaPorte
• Relationship with customers
• Importance of retention
• Rounding accounts and cross-selling
NEW CHANGES IN THE HOMEOWNERS POLICY
9 AM - 12 PM
Speaker: Mary A. LaPorte
• HO 00 14 contents comprehensive form
• Changes to homeowners policy forms
