AIAM

The comprehensive Associate in Insurance Account Management (AIAM) professional designation is the only non-technical customer service account designation approved by IIABA’s Best Practices Council.

The web-based curriculum is is designed for account managers/executives, customer service representatives and office staff, and is a comprehensive program with the end goals of increasing retention levels and decreasing E&O exposures of your agency.

Designation Details

• The AIAM designation is conferred upon candidates who complete all 12 topic areas (13 individual webinars) and successfully pass an open-book exam with a minimum 70% score.
• Classes are offered in a convenient webinar format and cover such topics as customer service skills, negotiation skills, leadership, the psychology of customer relationships, conflict resolution, telephone skills, stress management, workflow habits, ethics and more. Each video-on-demand class is self-contained and may be taken in any order.
• Once you have completed all 13 sessions you will be guided on how to access the test.
• Once the designation package is purchased, the individual sessions must be completed in 60 days and once the exam is started you must complete it within 30 days.

Important Notes:

• No updates are required to maintain your designation
• No CE is awarded with this designation