CSR Development Conference
November 5-6, 2026
Jefferson City or Online
About the Conference
CSRs are vital to the success of any agency. This event was developed around the specific needs and unique skill set of CSRs from any sized agency.
This conference is typically held in early November at the MAIA Headquarters in Jefferson City. It begins on Thursday morning and runs until around 4:00 p.m. with sessions geared toward CSRs and fun activities to promote networking and teamwork. It continues on Friday with more sessions developed specifically for CSRs and their unique skill set.
2026 Schedule of Events
| Thu., Nov. 5 | |
|---|---|
| 10:30–11:00 a.m. | Registration |
| 11:00 a.m.–12:00 p.m. | Opening Networking Session and Lunch (In-person only) |
| 12:00–1:00 p.m. | Make Connections, Expand Your Network |
| 1:00–4:00 p.m. | Professional Presence: Confidence in Every Conversation Approved for 3 ethics CE credits in Mo. and Kan. |
| 6:00–8:00 p.m. | Bowling at Strikers (Optional, $30 per person) |
| Fri., Nov. 6 | |
|---|---|
| 8:00–9:00 a.m. | Break Through your Burnout: Don’t Just Survive, Thrive |
| 9:00–12:00 p.m. | Be a Change Leader Approved for 3 ethics CE credits in Mo. and Kan. |
MAIA Office
3315 Emerald Ln | Jefferson City, MO 65109
You may also attend online.
Hotel Recommendation
Best Western Plus Capital Inn
1937 Christy Dr.
Jefferson City, Mo. 65101
573-635-4175
Speaker
