CSR Development Conference
November 5-6, 2026
Jefferson City or Online
About the Conference
CSRs are vital to the success of any agency. This event was developed around the specific needs and unique skill set of CSRs from any sized agency.
This conference is typically held in early November at the MAIA Headquarters in Jefferson City. It begins on Thursday morning and runs until around 4:00 p.m. with sessions geared toward CSRs and fun activities to promote networking and teamwork. It continues on Friday with more sessions developed specifically for CSRs and their unique skill set.
2026 Schedule of Events
| Thu., Nov. 5 | |
|---|---|
| 10:30–11:00 a.m. | Registration |
| 11:00 a.m.–12:00 p.m. | Opening Networking Session and Lunch (In-person only) |
| 12:00–1:00 p.m. | Make Connections, Expand Your Network |
| 1:00–4:00 p.m. | Professional Presence: Confidence in Every Conversation Approved for 3 ethics CE credits in Mo. and Kan. |
| 6:00–8:00 p.m. | Bowling at Strikers (Optional, $30 per person) |
| Fri., Nov. 6 | |
|---|---|
| 8:00–9:00 a.m. | Break Through your Burnout: Don’t Just Survive, Thrive |
| 9:00–12:00 p.m. | Be a Change Leader Approved for 3 ethics CE credits in Mo. and Kan. |
| REGISTRATION OPTIONS | By Oct. 22 | After Oct. 22 | Non-Member |
| Full Registration | $150 | $175 | $300 |
| Second Agent Registration For each registration at full price, you get ONE discounted registration for a member of the same agency. | $125 | $150 | N/A |
| Optional Bowling Thursday, Nov. 5, 6 – 8 p.m. Includes soft drinks, pizza and 90 minutes of unlimited bowling. | $30 | $30 | $30 |
MAIA Office
3315 Emerald Ln | Jefferson City, MO 65109
You may also attend online.
Hotel Recommendation
Best Western Plus Capital Inn
1937 Christy Dr.
Jefferson City, Mo. 65101
573-635-4175
Julie Webb has two decades of diverse insurance industry experience holding various leadership positions during that time. Most recently, she was the principal at MPB Insurance, a scratch independent agency she started in March of 2020 (yes that March!). Prior to that, she was the regional vice president for a large insurance agency network with responsibility for the Mid-Atlantic territory. She began her insurance career with GEICO in a Leadership Development Program where she ultimately built and led a regional sales and service call center in Buffalo, New York. Julie holds both her CIC and CPCU designations and is a proud graduate of the University of Pittsburgh where she studied business.
A strong advocate for women in insurance, Julie led the Women’s Leadership Network at MPB and founded a local chapter of the Women’s Business League to provide a space for professional women to network and grow together. In addition to this, she serves as the chair of the board for Big Brothers Big Sisters of South-Central PA and enjoys volunteering with Girl Scouts, Girls on the Run and Junior Achievement. In these roles, she’s committed to helping younger generations reach their full potential (and sprinkling a little bit of insurance awareness on top, too!).
It’s her advocacy work that led her to found JMW Collective, a leadership consulting practice. Through group and individual coaching, workshops and speaking engagements, Julie is on a mission to empower leaders to design thriving businesses that are profitable, inclusive and resilient for generations to come.
Julie also enjoys facilitating mastermind groups through MyNetwork and teaching the CIC Agency Management course through the Risk & Insurance Education Alliance.
Make Connections, Expand your Network
Building on the connections made over lunch, participants will gain the skills to effectively connect and build meaningful relationships. Through real-time practice using both social and in-person strategies, you’ll expand and nurture your network. Leave with the confidence to cultivate and leverage your relationships for both personal and professional growth.
Professional Presence: Confidence in Every Conversation
The learning continues with a practical workshop designed to help service professionals strengthen how they show up with clients and colleagues. We’ll explore the core elements of executive presence (appearance, communication and gravitas) with a strong focus on communication skills, including verbal delivery, written clarity, navigating conflict and handling difficult conversations with confidence. Participants will leave with tools they can apply immediately to elevate their credibility, influence and impact in every interaction.
Approved for 3 ethics CE credits in Mo. and Kan.
Break Through your Burnout: Don’t Just Survive, Thrive
Let’s face it, the insurance industry can be stressful – rate increases, unfavorable underwriting decisions and tough messages to communicate. Together, we’ll uncover the key differences between stress and burnout, equipping you with the knowledge to recognize and address each effectively. You’ll learn how to complete your stress cycle, a crucial step in preventing burnout, and explore strategies to achieve flow and rediscover purpose in your work. By the end of this session, you’ll walk away with practical tools to move beyond survival mode and embrace a thriving, fulfilling professional life.
Be a Change Leader
Change within insurance agencies is constant. Regulatory updates, carrier shifts, technology adoption, evolving client expectations and market pressures impact the day-to-day operations in an insurance agency. This course equips insurance professionals with the tools to lead organizational change responsibly and ethically. Participants will explore how to align transformation efforts with professional conduct standards. Emphasis is placed on values-driven decision-making, transparent communication and maintaining client trust during periods of change.
Approved for 3 ethics CE credits in Mo. and Kan.