|
Training
to be completed
|
Resources
|
|
Introduction to the
agency and policies:
[
] Introduction to other agency personnel and explanation of their duties
[
] Review agency handbook and job description
[
] Review agency policies and procedures manual
[
] E&O basics introduction to the agency & its policies
|
Develop
agency-specific documents using:
E&O Risk Management Seminars
Sample policy & procedures
manual?
– VRC?
|
|
Strategic Planning
[
] Your agency's mission statement
[
] Your agency's vision statement
[
] Your agency's values statement
[
] Your agency's long-term strategic objectives
[
] Your agency's short-term goals
|
|
|
Initial Licensure
[
] Register for licensing prep class or purchase prep materials
[
] Assign mentor to assist with the licensing process
[
] Take and pass the exam
[
] Apply for producer license
|
How to become
a licensed insurance agent:
|
|
Maintaining an
Insurance License
[
] Know state continuing education requirements
[
] Tracking your continuing education credits
[
] Renewing license
|
State continuing education (CE) requirements
·
Nonresident
producer’s license status will be verified through PDB as proof of continuing
education compliance (PDB Participating State Report at http://www.nipr.com/maps/pdb-participation-map.htm). A certification letter from the producer’s home state
is not required.
·
CE hours may be
verified at SBS Connect
Available courses (education calendar)
|
|
MAIA Introduction
[
] Website tour
[
] Professional training offerings
[
] Products & Services
[
] Agency Support Services
|
www.moagent.org
Training
Products & Services
Answer Center (must be logged in)
|
|
Duties and
responsibilities
[
] New business development
[
] Account retention
[
] Relationships with Service Position
[
] Carrier relationships
|
CIC - Agency Management Institute
Agency &
Company Relations
- Company Satisfaction Index
- Agency termination, FAQ
|
|
Agency's computer
applications
[
] General applications (Word, Excel, Outlook, Powerpoint, etc.)
[
] Agency management system
[
] If/how they integrate with carrier system
|
Technology - ACT on Agency Management Systems
|
|
Schedule time to
meet insurance company representatives regarding:
[
] Binding authority
[
] Marketing
[
] Underwriting
[
] Claims
|
Agency &
Company Relations:
Company
Satisfaction Index - Benchmarking tool
Agency Agreement
Analysis - Understand the extent of the authority granted
|
|
Review Brokered
Business
[
] Products sold by your agency
[
] Wholesaler's binding authority
[
] Companies represented by your agency
[
] Marketing
[
] Underwriting
[
] Claims
|
Wholesaler
agreements (including MGAs or E&S markets) -- Important
considerations
|
|
Assign a Mentor
[
] Underwriting guidelines
[
] Rating systems
[
] Company submissions
[
] Forms used by the agency
·
Survey and risk
analysis
·
Policy checklists
·
Applications
·
New business
proposals
·
Binders
·
Certificates of
insurance
·
Form letters used
to confirm/advise changes in coverage
|
Discounted
products: Virtual Risk Consultant
includes risk survey, checklists, form letters, policy forms and manual
analysis, proposal language, narratives tailored to customer risk
classification, marketing material, etc.
Sample disclaimers (proposals, use of
replacement cost estimators, other)
– VRC?
Certificates of insurance (must
be logged in)
|
|
Coverage -- Agency
standards
[
] Coverage forms
[
] Endorsements
[
] Limits
[
] Acceptable risk
|
Discounted
products: Virtual Risk Consultant
includes risk survey, checklists, form letters, policy forms and manual
analysis, proposal language, narratives tailored to customer risk
classification, marketing material, etc.
E&O prevention (including setting
limits)
E&O Training
(including loss-control credits)
|
|
Role of a Producer
[ ] Duties of producers
[
] Producer legal compliance
[
] Ethics
|
Legal Compliance
(reviews the most common questions arising for producers and how to comply –
must be logged in)
Compliance Pitfalls
& Ethical Responsibilities (currently available in Md and Pa)
-- the top violations in the state and how to be compliant (also available as
a guide)
|
|
General Training
[
] Errors & Omissions
[
] Documentation
[
] Do's and Don'ts in the event an E&O claim is filed
|
E&O Training
(including loss-control credits)
Record retention
(must be logged in)
Do’s & Don’ts (Swiss Re?) – E&O Happens
|
|
Additional General
Training
[
] Sales training
|
Elite Force Sales Training – training for young and
new producers (offered every other year in Mo. and Neb.)
Small Agency Conference – lots of CE options
& tradeshow
Live Webinars
|
|
Commercial Lines
Training
[
] Commercial Auto
[
] Commercial Property
[
] CGL
[
] Businessowners
[
] Professional Liability
[
] Commercial Crime
[
] Employment Practices Liability (EPLI)
[
] Internet (E-Commerce, privacy, data breach)
[
] Employee Benefits
|
CISR
- Commercial Property
- Commercial Casualty I and II
- Life & Health Essentials
- Elements of Risk Management
CIC
- Commercial Property
- Commercial Casualty
- Life & Health Institutes
Other
Coverage Training
·
Risk Specialist Series
– specialized niche topics
·
Live webinars
Answer Center (coverage issues – must be
logged in)
|
|
Personal Lines
Training
[
] Personal Auto
[
] Personal Residential
[
] Umbrella
[
] Condo/unit owners
[
] Flood
[
] Dwelling
[
] Recreational Vehicles
[
] Watercraft
|
CISR
- Personal Auto Exposures
- Personal Residential Property
- Personal Lines - Miscellaneous
CIC
Other
Coverage Training
·
Risk Specialist Series
– specialized niche topics
·
Live webinars
Answer Center (coverage issues – must be
logged in)
Flood resources
|
|
Sales Goal Setting
and Monitoring
[
] Determine type of market to be solicited
[
] Build a capabilities presentation
[
] Solicitation plan for new business
[
] Projected income for written business
[
] Agency assigns a book of business
[
] Agency assigns a CSR to producers's account
[
] Present at agency meetings regarding the current state of accounts
[
] Producer Agreement(s)
|
CIC (Agency Management
Institute)
Answer Center (Agency Operations – must be
logged in)
|